Gong

What a member can do

• Ask a question in plain language about one account, answered from the activity linked to it.
• Ask a question about one CRM deal, answered from its linked calls and emails.
• Generate a brief for an account, deal or contact: key themes, stakeholders, risks and next steps.
• It is read-only and returns answers, not raw data: no call transcripts, message bodies or activity lists. Private calls are left out.

Each task names the Gong tools it may call. gong on a task means every tool the Gong server offers; a name such as gong.<tool> means that tool alone. A tool the task does not name is refused, whatever the connection allows.

Who connects it

A Gong connection acts as the Gong account that signed in when it was connected. It can do what that account can do, and no more.

Anyone who may change tools in your enterprise can connect Gong for a member or a team. Connecting it for the whole enterprise is for the owner, and the people the owner allows.

A connection can sit on the enterprise, a team, a member, a role or a task, and the one further down replaces the one above: task, then role, then member, then team, then enterprise. A connection on anything but a task also reaches the chat of every member it covers.

What waits for you

In a run, nothing on Gong waits for you unless the task declares a gate on it. To approve each change before it happens, gate the tools that change something on the task. See Gates and tool scopes.

In a chat, a Gong tool that its server does not mark as read-only asks you before it runs, unless you chose Always allow for that member and tool.

Setup

Before you connect

A Gong tech admin must first set up an MCP server integration in the Gong Admin center. Each person connecting needs a paid Gong seat: Collaborator accounts cannot connect.

Connect it

Gong is an Express tool, so there is no server address, key or app to set up. Work in one browser window throughout: the sign-in returns to the portal in the window you started from.

1. In the portal, open the member's page → Tools. To connect it for a team or the whole enterprise, open Tools in the sidebar.
2. Under Express, find Gong and choose Connect. On the Tools page you are asked who uses it: one member, a team or the whole enterprise.
3. Gong's sign-in opens. Sign in with the account the member should work as, and approve what it asks for.
4. You are back on Tools, and Gong shows as connected.
5. Name the tools on the task, gong for all of them or each by name.
6. Check it. Run a task that reads something from Gong. The run page shows the call and what came back.

You can take the access back at any time: delete the connection on Tools, or remove Zero Human OS from the connected apps in your Gong account.

A first task to try

With Gong connected, give a member a task that uses it. For example:

Before each renewal call, generate a brief for the account: key themes, stakeholders, risks and next steps.

Start this task in the portal. It opens a conversation with your COO with the request written out. Read it, change what you like and send it. The COO asks what it still needs to know, then proposes the task for you to approve: its name, who owns it, its guardrails, the Gong tools it may use and its instructions. Nothing is created until you approve it.